FAQs 

You can easily buy tickets online on this website or in person at the Maastricht Underground Ticketshop (Luikerweg 80) (card or cash). In the Maastricht Store (Kleine Staat 1) there is a ticket kiosk where our tickets are for sale (card only).

We advise you to buy tickets in advance, so you have 100% certainty that you can participate in the tour. We cannot reserve tickets by phone or via WhatsApp

No, there’s no need to do that. Our guides can scan your ticket’s QR code on your smartphone. For online purchased private tours, please bring you booking conformation.

All standard tours start on time and, unfortunately, the guide cannot wait for you. If you booked a private guide, he or she will wait. However, the tour will be shortened and will end at the scheduled time.

• Private tours are fixed in date and time. Changes are only possible with the flex option.
• Individual tickets for regular guided tours can often still be rescheduled up to 2 hours in advance (except for walking tours/step tours). You can check and modify this via: "My tickets".
• Did you purchase tickets through a third-party provider such as GetYourGuide, Viator, or Booking.com? Check the terms and conditions of that provider and log in there to make changes.

Check if your tickets have ended up in your spam folder; this is usually the issue. Do you not have tickets but do have an order number? Then go to "My tickets" and download your tickets. Don't have that either? Then send us a message here. Please let us know the date and which guided tour you booked tickets for, and we'll be happy to help you further.

You need to convert your voucher into a valid ticket. You can redeem your voucher yourself online on this page. Or you can redeem your voucher in the Maastricht Underground Ticket Shop (Luikerweg 80). Your voucher is valid until a certain date, which is indicated on the code. Unfortunately, it is not possible to extend this validity date.

If you have a physical voucher without a code (for example a mini card), it needs to be handed in to be used. You can do this at the Maastricht Underground Ticket Shop (Luikerweg 80). If you have a voucher with a discount code or a separate discount code, you can redeem this in our online ticket shop. Enter the discount code in the shopping basket. The discount will be calculated automatically. You will see this when you checkout. You can also hand in the voucher at the Maastricht Underground Ticket Shop (Luikerweg 80).

It is only possible to book as a company for private tours and group outings. Regular tickets must always be booked as a private individual. After booking a private tour or group outing, you can download your invoice in your account at https://groupbookings.exploremaastricht.nl.

We accept nearly all major credit and debit cards (MasterCard, VISA, AMEX, Maestro, VPAY, UnionPay, JCB), both online and at the Maastricht Underground Ticketshop (Luikerweg 80).

For each country, there are additional online payment options such as iDeal/Wero Bancontact/Payconic and GiroPay.

For directions to our locations visit:

Addresses

There are toilets and a disabled toilet at the Maastricht Underground Ticket Shop (location Fort Sint Pieter and North Caves). With the QR code on your ticket you have free access to the toilets.At the Caves Zonneberg there are toilets at Grand-Café Buitengoed Slavante that you can use. There are n toilets at the Cazemattes Waldeck Bastion location. There are several public toilets in the city. More information on Public toilets in Maastricht | Maastricht Bereikbaar

There are a limited number of lockers available in our Maastricht Underground Ticketshop, Luikerweg 80 that can be used for a fee.
There are no lockers or wardrobes at our other locations.

Yes, of course you can take photos during all our tours. Please do share your best ones on Facebook or Instagram

Planned tours will in principle always proceed, even in bad or less favourable weather. Our guides will do their utmost to find as much shelter as possible so that the tour remains as comfortable and pleasant as possible. Please note that during city walks a large part of the tour will naturally still take place outdoors.

In the event of extreme weather, the following measures apply:

• With weather code orange, the tours may be adjusted.
• With weather code red, the tours will be cancelled and you will receive a full refund.

Unfortunately, that’s not possible. It’s easy to get lost without a professional guide. For your own safety, you can only visit Maastricht Underground locations with a guide.

Dogs are not allowed during public/regular tours, because are other guests who might be scared of or allergic to dogs. Dogs are, however, allowed during tours with a private guide and on city tours. Also service dogs and small dogs which are carried in a backpack are allowed.

The Caves (Northern system and Zonneberg) are accessible for wheelchair users. But on the way from the meeting point to the actual cave entrance there is one steep slope. This is why we advise the use of an electrical wheelchair. For the same reason we advise against visiting with a walker, a cane or crutches. Prams are no problem in the Caves. The Casemates and Fort Saint Peter are not accessible to wheelchairs, walkers and prams due to many stairs. Alas, because these are monuments, it is not possible to make them more accessible.

The ‘Historic Heart of Maastricht’ and the ‘Explorer Tour’ guided tours are suitable for wheelchair users. The Hidden Places, Secret Spaces tour and the Highlights tour are unfortunately not accessible for wheelchair users. These walks are also not suitable for people who have difficulty walking.

Soft drinks, coffee and tea and various snacks are available in our ticket shop.Near our start and end locations there are various establishments where you can enjoy a drink, coffee with pie, lunch and/or dinner. If you come with a group, booking in advance is advisable. Close to the North Caves and Fort Sint Pieter: Brasserie Montenova, van Wijck, close to the Zonneberg Caves: Buitengoed Slavante, close to the Kazematten: De Tramhalte There are many locations in the center of Maastricht. Tips can be found at Culinary overview Maastricht | Visit Maastricht

Booking your Private Tour online yourself is always the most advantageous option. Do you prefer a bid in advance or a tailormade programme? In that case contact our Groups department through groups@exploremaastricht.nl or +31(0)433506262.

School groups can make a group booking with the CJP culture discount card. To make a booking or for more information contact one of our colleagues at Groups via groups@explore-maastricht.nl